Refund policy

1.0 30-Day Contractual Return Window

We enforce a strict 30-day return window, commencing exactly from the date of carrier-confirmed physical delivery.

To qualify for a return authorization, the merchandise must remain in its pristine, original condition:

• Unworn, unused, and unwashed.
• Possessing all original tags and labels.
• Contained within the intact manufacturer packaging.
• Accompanied by a valid proof of purchase or original transactional invoice.

2.0 Authorized Return Routing & Anti-China Safeguard

To initiate a return, the customer must contact our support team exclusively at support@qualizon.net Upon validation, we will provide a formal Return Merchandise Authorization (RMA) and a designated domestic return shipping address.

⚠️ CRITICAL EXCLUSION:

Merchandise dispatched back to us without a formal RMA or returned directly to the origin fulfillment center/manufacturer address printed on the package exterior will be rejected, and any right to a refund will be forfeited.

Authorized consumer returns must be sent exclusively to our designated US corporate return warehouse provided by our support team, ensuring customers are never forced to navigate complex international return freight to overseas manufacturers. The customer assumes all return shipping costs unless the underlying return is caused by a verified manufacturing defect.

3.0 Order Cancellation Interface

Cancellations requested outside the initial 12-hour post-purchase window are structurally impossible due to automated warehouse execution.

Buyers wishing to terminate their order after this period must allow the parcel to complete transit, accept delivery, and execute a structured return under Section 2.0.

4.0 Contractual Restocking Fees & Non-Refundable Scenarios

A full financial refund is explicitly denied under the following parameters:

• Address Discrepancies: Parcels lost, misdelivered, or abandoned due to structural inaccuracies or omissions in the shipping address input by the consumer at checkout.
• Unclaimed Deliveries: Parcels returned following recipient absence, failure to respond to carrier communications, or explicit refusal of delivery are subject to a mandatory 20% restocking fee plus actual dual-way shipping costs.
• In-Transit Interceptions: No refunds will be issued for items actively in transit within the standard delivery window or during the 45-business-day "Lost Package" verification window.

5.0 Damaged or Defective Cargo Protocol

The customer must inspect all freight upon physical arrival and report any damage, manufacturing defects, or item mismatches within 5 calendar days of delivery.

Claims must be submitted via email to support@qualizon.net accompanied by unedited photographic or high-definition video evidence. Upon technical verification, QUALIZON LLC will issue a replacement item or process a complete refund.

6.0 Financial Reconciliation & Clearing Timelines

Upon receipt and inspection of the authorized merchandise at our designated domestic facility, we will notify the buyer regarding the approval or rejection of the refund.

Approved claims are automatically credited back to the original payment instrument (e.g., Visa, Mastercard, or PayPal processed via Stripe) within 5 to 7 business days. Clearing windows remain subject to the processing rules of the issuing bank and credit networks.