Shipping policy

Last updated: July 30, 2026

At QUALIZON LLC, we strive to deliver your orders efficiently through our global fulfillment network. This Shipping & Delivery Policy outlines our order processing times, shipping transit estimates, international customs parameters, and delivery conditions.

1.0 Order Processing & Automated Fulfillment Window

  • 12-Hour Order Modification & Cancellation Window: Orders enter automated warehouse queue processing immediately upon checkout. Customers have a strict 12-hour window from the exact time of purchase to request order cancellations or delivery address corrections by contacting support@qualizon.net.

  • Post-12-Hour Execution: Once this 12-hour window has elapsed, the order is locked into automated picking, packing, and dispatch execution. At this stage, intercepting or canceling the shipment is structurally impossible, and the customer must follow our standard return procedure upon receipt.

  • Standard Handling Time: Orders are typically processed and handed over to logistics partners within 1 to 3 business days (excluding weekends and statutory holidays).

2.0 Carriers, Transit Times, & Tracking Protocols

To provide optimal delivery speed and reliability, QUALIZON LLC partners with established tier-1 global carriers and postal services, including UPS, FedEx, DHL Express, and USPS (for domestic US last-mile delivery).

Destination Region Primary Carrier Networks Estimated Transit Window
United States (Domestic) USPS, UPS, FedEx Ground 5 – 12 Business Days
Canada & United Kingdom DHL, FedEx International, Canada Post, Royal Mail 7 – 15 Business Days
Australia & Europe DHL Express, UPS Worldwide, Local Postal Partners 7 – 18 Business Days
Rest of the World International Express Carriers 10 – 25 Business Days

ℹ️ TRACKING & DISPATCH:

Once your order is dispatched from our warehouse, an automated shipping confirmation email containing your direct tracking number (usable on carrier portals such as USPS, UPS, FedEx, or DHL) will be issued.

3.0 Import Duties, Taxes, & US $800 De Minimis Threshold

  • US Shipments ($800 De Minimis Provision): In accordance with Section 321 of the US Tariff Act, import entries valued at or below $800 USD qualify for duty-free entry into the United States (De Minimis value threshold). Standard consumer orders dispatched to US delivery addresses falling under this threshold will not incur additional customs duties or federal import taxes.

  • International Orders (Outside the US): For orders shipped to international destinations (e.g., European Union, United Kingdom, Canada), shipments may be subject to localized VAT, Goods and Services Tax (GST), or import tariffs levied by local border authorities. All duty and tax obligations assessed by destination customs authorities remain the sole responsibility of the customer.

4.0 Address Accuracy, Delivery Failures, & Porch Piracy

  • Address Discrepancies: Customers are strictly responsible for inputting a complete and valid physical shipping address at checkout. QUALIZON LLC is not responsible for lost, misrouted, or abandoned parcels resulting from incorrect or missing address parameters.

  • Unclaimed & Refused Shipments: If a parcel is returned to our facility following recipient absence, carrier non-response, or explicit delivery refusal, the transaction will be subject to a mandatory 20% restocking fee plus actual dual-way shipping expenses incurred by the company.

  • Porch Piracy & Loss Protocol: Physical risk of loss transfers to the customer upon official carrier confirmation of delivery ("Delivered" status timestamp). QUALIZON LLC is not liable for packages stolen or misplaced post-delivery confirmation.

5.0 Lost Cargo Verification Window

A package is formally categorized as "In-Transit" during its active delivery window. In the rare event of an extended carrier delay or missing parcel, a shipment will be designated as legally lost only after 45 business days have passed from the initial dispatch date without a carrier scan update. Upon reaching this threshold, QUALIZON LLC will issue an immediate replacement or process a full financial refund.

6.0 Customer Service & Inquiries

For tracking assistance, order adjustments within the initial 12-hour window, or freight inquiries, please reach out to our team at:

  • Entity Name: QUALIZON LLC
  • Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
  • Support Email: support@qualizon.net